- Platform Guidelines
- The Services are powered by generative artificial intelligence. Given the rapidly evolving nature of this technology, the Services may produce inaccurate information about people, places, or facts. Customer acknowledges, on behalf of itself and its Users, that it and its Users should scrutinize the veracity of any information included in Output from the Services. To the extent that Customer or its Users relies upon the factual accuracy of any Output, Customer acknowledges that it does so entirely at its own risk.
- User access credentials are intended for use by the designated individual only and cannot be shared. Customer agrees to provide accurate, current and complete account and User information and to store its copy of the access credentials securely. As a part of the Services, Users are given the ability to add other Users to their accounts and enable other Users to access or modify Customer Property included in such account. Customer is solely responsible for managing which Users have access to such Customer Property and for all activity that occurs under its account. For any illegal activity or sharing login details of your account with others, Customer’s account may be blocked or permanently deleted without any notice
- Customer shall comply with the Acceptable Use Policy below.
- Customer shall comply with the Fair Use Policy below.
- Customer will not, (i) sell, resell, rent, lease, or otherwise distribute any portion of the Services; (ii) attempt to gain unauthorized access to the Services or to Memento Vitae’s related systems or networks; (iii) access any portion of the Services for the purpose of building a similar or competitive product or service, or monitor the Services for any benchmarking or competitive purpose; (iv) reverse assemble or otherwise attempt to discover the source code or underlying components of models, algorithms, or systems included in the Memento Vitae Property (except to the extent such restrictions are contrary to applicable law); (v) alter, remove or violate any copyright or other intellectual property notice appearing in connection with the Services.
- Customer agrees to use the Services in a manner that will not violate any third-party copyright, trade secret, publicity, trademark, or other Intellectual Property Rights. Memento Vitae will process and investigate proper notices of alleged copyright or other intellectual property infringement related to material submitted through Customer’s account.
- Memento Vitae reserves the right to monitor the use of the Services for security and operational purposes and make modifications to the features and functionality of the Services during the Subscription Term. Memento Vitae may immediately suspend or throttle access to the Services if (i) Memento Vitae reasonably believes that a Customer is in breach of the Agreement; (ii) a Customer violated the Fair Use Policy, (iii) a Customer violated the Acceptable Use Policy; or (iv) if Memento Vitae in good faith suspects that any third party has gained unauthorized access to the Services using a credential issued by Memento Vitae to Customer. Memento Vitae shall not be liable to Customer for any such suspension or throttling of Customer’s access to the Services; provided, that Memento Vitae uses commercially reasonable efforts to provide Customer with advance notice of such action.
- Except for legal notices of termination, material breach, force majeure, or indemnification claims, Memento Vitae may provide all business and product-related communications (e.g., release notes for product updates, terms of service and privacy policy updates, critical security updates, and information on critical bugs and outages) to Customer by email, posting banners or other notices on the Services and/or other electronic means mutually agreed by the Parties. Memento Vitae may rely and act on all information and instructions provided by Customer.
- Acceptable Use Policy
Please read this Acceptable Use Policy (“policy” or “AUP”) carefully before using any service (collectively, the “Services”) operated by Memento Vitae. Use of the Services is subject to this Acceptable Use Policy.
We reserve the right to change this policy at any time and will use commercially reasonable efforts to notify you of such changes. To ensure your compliance with this policy, we advise that you frequently visit this page.
Capitalized terms have the meaning stated in the applicable agreement between Customer (“Customer,” “you,” or “your”) and Memento Vitae. To the extent of any conflict between such agreement and this AUP, this AUP shall govern.
Prohibited Uses
Customer shall not transmit any Input to the Services or use any Output (collectively, Content) that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable.
Examples of such objectionable Content include, but are not limited to, Content that is:
- unlawful or promotes unlawful activity;
- defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups;
- spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
- infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights;
- false;
- of sexual nature
- Child Sexual Abuse Material or which otherwise exploits or harms children;
- hateful, harassing or violent;
- malware; or
- fraudulent or deceptive.
In addition, Customers may not use the Services to:
- Perform or facilitate the following activities that may significantly impair the safety, well-being, or rights of others, including:
- Providing tailored legal, medical/health, or financial advice without review by a qualified professional and disclosure of the use of AI assistance and its potential limitations
- Making high-stakes automated decisions in domains that affect an individual’s safety, rights or well-being (e.g., law enforcement, migration, management of critical infrastructure, safety components of products, essential services, credit, employment, housing, education, social scoring, or insurance)
- Facilitating real money gambling or payday lending
- Engaging in political campaigning or lobbying, including generating campaign materials personalized to or targeted at specific demographics
- Cause harm by intentionally deceiving or misleading others, including:
- Generating or promoting disinformation, misinformation, or false online engagement (e.g., comments, reviews)
- Engaging in or promoting academic dishonesty
- Build tools that may be inappropriate for minors, including:
- Sexually explicit or suggestive content. This does not include content created for scientific or educational purposes.
Enforcement
Your Services may be suspended or terminated with or without notice upon any violation of this policy. Any violations may result in the immediate suspension or termination of your account.
A violation of this AUP shall be determined in Memento Vitae’s sole discretion. You agree that violations of this AUP by Customer or any person or entity acting under Customer’s account to use the Services will, in addition to any other remedies including possible criminal prosecution, result in termination of your access to the Services and deletion of your data. In addition, violation of this AUP may result in tracking information being stored to identify the offending person, and permanent restriction from holding an account on the Services.
Reporting Violations
To report a violation of this policy, please contact us at info@mementovitae.ai
- Fair Use Policy
We strive to provide the Memento Vitae as a Service (the “Service”) fairly to all our Users while maintaining correspondingly high levels of quality. In order to do so, we maintain this Fair Use Policy which applies to all Users.
The Service contains many features with varying effects on shared processing resources and data generation. Under this Fair Use Policy, we establish—in our sole discretion— “outer-bound” parameters intended to maintain the quality, availability, stability, uniformity, and performance of the Service (the “Parameters”). Nearly all Users (95%+) regularly fall well within the Parameters. Exceeding the Parameters may result in (i) throttling or limitation of access to the Service, with or without warning; and/or (ii) additional costs as may be set forth in an applicable Order Form.
We reserve the right to update this or any other Documentation, at any time, including but not limited to changing Parameters. Such Parameters may be listed elsewhere in other Documentation.
If our team or system determines that you fail to comply with this Fair Use Policy, we may first lock your workspace and issue you a warning. Continued failure to comply may result in account suspension or cancellation, at our sole discretion. Please reach out to your Customer Success Manager or info@mementovitae.ai if you need any further explanation or details.
